How does it defend the rights of citizens?

Office of the Ombudsman of Navarra


● It receives and answers complaints submitted to it by any citizen.


● It conducts investigations based on complaints or ex officio.


● It submits recommendations, suggestions and reminders of legal duty to the pubic



● It points out shortcomings and proposes improvements in legislation.


● It issues reports at the request of the Parliament of Navarra or any other public

administration of Navarra.


● It seeks to mediate between the public authorities and citizens in search of solutions

satisfactory to both parties.


● It acts as a mediator (Ararteko in Basque) with the public authorities in social matters.