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How does it defend the rights of citizens?

Office of the Ombudsman of Navarra

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● It receives and answers complaints submitted to it by any citizen.

 

● It conducts investigations based on complaints or ex officio.

 

● It submits recommendations, suggestions and reminders of legal duty to the pubic

authorities.

 

● It points out shortcomings and proposes improvements in legislation.

 

● It issues reports at the request of the Parliament of Navarra or any other public

administration of Navarra.

 

● It seeks to mediate between the public authorities and citizens in search of solutions

satisfactory to both parties.

 

● It acts as a mediator (Ararteko in Basque) with the public authorities in social matters.